Slumba is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your personal information.
1.0 What is personal information?
Personal information are details or an opinion that identifies an individual. Examples of personal information we collect include:
- Email addresses
- Phone numbers
Slumba will not collect information considered to be highly sensitive for example, race or ethnic origin, sexual orientation, health information and religious beliefs.
1.1 How do we collect your information?
Personal information (listed above) is given to us by you through:
- Our feedback form
- Subscribing to our newsletter
- Placing an order
- Submitting online enquiries
- Emailing the Slumba customer support team.
When you provide us with such information, it is implied that you consent to us collecting it and using it for that specific reason alone. If we ask for your personal information for secondary reasons (including marketing), we will ask for your direct consent and provide you with an opportunity to decline.
When visiting our store, we automatically receive recorded data from your browser including:
- Your computer’s IP address
- Pages visited
- Length of visit
- Browser type
- Other statistical data
We do not link your personal information with the information recorded from your browser.
1.2 Why do we collect it?
At Slumba, we are completely committed on providing you with the best buying experience. We collect information to gain a greater understanding of you to truly tailor our products to your needs.
When we collect personal information we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it. Your information is stored in a manner that reasonably protects it from misuse and loss including unauthorised access, modification or disclosure.
2. Disclosure of information to third parties:
Slumba’s website uses information obtained from tracking cookies by Google Adwords. The data gathered from the cookies allows us to track trends, manage and improve our service, provide advertisements and suggest offers of interest to you. This information does not contain identifiable personal details (name, address, phone numbers and email addresses).
We also use services including payment gateways and other payment transaction companies to process your order. These processors have their own privacy policies, so it is recommended to view these for an understanding of how they handle your transactional information.
We do not rent, sell or exchange information about you to third parties (other than those relevant to our business operations).
When you click on links on our store, you may be redirected. Slumba is not responsible for the privacy practices of other sites and we ask you to be informed of their individual policies.
3 User generated content:
By writing a review or any other material about, or to Slumba, you have consented for us to use the information for website, marketing and advertising purposes royalty-free. This is waived when there is written consent from you to not disclose this information.
4. Security of personal information:
Slumba takes reasonable precautions to maintain the safety of your personal information to make sure it is not inappropriately misplaced, misused, altered, accessed or destroyed. This includes when you place an order or gain access to your personal information. All supplied sensitive credit card information is encrypted using secure socket layer technology (SSL). However, no transaction over the internet or storage is 100% secure.
Any changes to this policy are made at Slumba’s discretion and will be reflected on this website. We recommend you check this page periodically for any updates.
6. Access to your personal information:
You may access the personal information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing to email@example.com.