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Shipping

Do I pay for shipping?

Absolutely not. We believe in providing a sleep that everyone can afford.

Can I change my delivery address?

We can change your delivery information as long as your mattress has not been dispatched. Just contact us through our live chat and we'll update your information.

Can I specify a date for the delivery?

We use contract carriers who cannot guarantee a delivery time, however you can put your chosen date in the Order Instructions/Comments section before you confirm your order and we’ll do our best to make sure it arrives that day. Unfortunately, we cannot guarantee a time that the box will arrive so please make sure that there is a safe place for the driver to drop the box.

Before checkout we will need your permission to leave the box at your desired destination if nobody is home. Please check the “Authority to leave” box on the product page.

How long will it take to get my mattress?

The mattress will be shipped with 24 hours of your order placement. Orders placed on a weekend or holiday will be shipped the next business day. Most orders will be delivered within 3-5 business days.

Do I need to keep any of the boxes?

Nope! Break down the box and place it into your recycle bin.

Warranty

Your Slumba mattress is covered by a 10 year limited warranty. We want you to get the most of your mattress so you can thrive every day. But if you experience a defect, we’ve got your back.

Who does the limited warranty apply to?

Our warranty applies to the original purchaser of the mattress and is from date of purchase. Please retain your proof of purchase, as our limited warranties are not transferrable.

What does the limited warranty cover?

- Indentations more than 1.26" that are not caused by improper use.
- Physical flaws of the product. E.g. splits, cracks and tears (despite use under normal conditions)
- Manufacturing defects including zippers.

What does the limited warranty exclude?

- Stains, soiling, pilling or burns to the mattress and fabric cover.
- Comfort preference. (Your body may take 30 days to adjust to the mattress)
- Damage due to inappropriate bed foundation.
- Mattresses sold as “used, as is, previously owned, second hand, comfort return” or any wording that indicates the mattress is not new or has previously belonged to another consumer.
- Normal increase in softness of the foam, which does not affect the pressure relieving qualities of the mattress.
- Change of mind.
- Natural aroma of the mattress (this usually disappears 48 hours after opening)

How do I make a claim?

For an inquiry about the Slumba mattress limited warranty call us at 1 847 975 0123.
Please note: Normal usage assumes the mattress has been placed on a flat foundation.

Returns

Can I return my Slumba products?

Aside from the Slumba promise and reassurance that you will be receiving a quality product at an extremely affordable price you can find comfort that you also have certain coverage under US Consumer Laws. If the mattress has any faults we will be happy to give you a full refund.

Do you offer a trial?

No, we don't offer a mattress trial however we offer something better.

Here are the reasons why we don't offer a trial:
1. Your time is better spent living than returning products...
Don’t toss and turn for 100 nights trying to work out if you should return your mattress.

2. What is the likelihood of you returning the product after 100 days?
We all settle in life; don't settle with your mattress.

3. How do you take a day off to organise someone to pick up your mattress...
WIN! Day off! However, go and spend that on a holiday.

4. Now this is our main reason….a returned mattress ultimately is just creating more landfill.
or supplying someone else with an already slept on mattress... (Which makes us question how hygienic this is)

Here's a fact: 1.25 million mattresses end up in landfill a year... we do not want to add to that.

Our mission is to provide a great night’s sleep to every Slumba customer. We don’t want you to go through the unnecessary return process or add to our countries growing landfills.

We have been offering a mattress in a box since 2010 and as a result we believe we have worked out the best density and support that will allow you the best night’s sleep. If you are unhappy with your mattress we will cater to your individual sleeping needs the best we can. As our slogan suggests, we’ll look after your sleep while you follow your dreams and we guarantee that you’ll have a great night’s rest on your Slumba mattress otherwise we’ve got your back.

The Mattress that cares (About the mattress & how to care for it)

What is the mattress made from?

A total thickness of 10" (or 12") of memory foam goodness wrapped in a hypoallergenic cotton cover

1 ½” (or 2"): of Gel Infused Memory Foam
1 ½” (or 2"): of Bamboo-charcoal Infused Memory Foam
7” (or 8"): Support Memory Foam

What sizes does the mattress come in?

Our mattresses come in traditional US sizes.

Twin (10"): 39”(w) x 75”(l) x 10”(h)
Full (10"): 54”(w) x 75”(l) x 10”(h)
Queen (10"): 60”(w) x 80”(l) x 10”(h)
Queen (12"): 60”(w) x 80”(l) x 12”(h)
King (10"): 76”(w) x 80”(l) x 10”(h)
King (12"): 76”(w) x 80”(l) x 12”(h)

Why does the Slumba mattress cost so much less than other mattresses?

A quality sleep shouldn’t cost you the earth and with Slumba, it doesn’t. There’s no pushy salesman, unnecessarily gigantic showrooms and excessively expensive delivery. We’ve included extra goodies like bamboo-charcoal and infused gel into the mattress without the additional charge.

Do I need to rotate or flip my mattress?

If you usually sleep alone on one side of the bed or have a weight difference with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

Can I use an electric blanket with my Slumba mattress?

Memory foam is heat reactive which means the foam density changes as it heats up, therefore we don't recommend using an electric blanket with your Slumba mattress.

Do I need to use a mattress protector?

Like any mattress, the Slumba mattress needs a little love. A mattress protector is a great way to keep it free from stains and prevents exposure to dust mites, microbes and other allergens. Plus it extends the life of your mattress!

Can I wash the mattress cover?

Absolutely! Simply zip off the cover and hand wash in warm soapy water (washing machines may cause the cover to catch causing it to rip). Air dry the cover on the line to help keep its shape. (Don't use a clothes dryer)

Set up & bed frames

What bed frame should I use?

The Slumba mattress is designed to work with any firm, flat surface. It can be placed directly on the floor, a slatted bed frame, spring box or even shipping pallets. If your bed base is not a standard US size please view our mattress dimension, a difference of 1/8” will still fit.

What sheets will fit the mattress?

Any standard US sized sheets will perfectly hug the Slumba mattress.

About the box..

How big is the box and how much does it weigh?

Twin (10"):
Size 15” x 15” x 42”
Weight 47 Pounds

Full (10"):
Size 15” x 15” x 57”
Weight 65 Pounds

Queen (10"):
Size 15” x 15” x 63”
Weight 75 Pounds

Queen (12"):
Size 21” x 21” x 42”
Weight 88 Pounds

King (10"):
Size 15” x 15” x 79”
Weight 95 Pounds

King (12"):
Size 22” x 22” x 41”
Weight 108 Pounds

Can you sleep on the mattress straight away?

Once you have unboxed the mattress you can drift into a peaceful sleep straight away. It can take up to 24 hours to absorb all the air that was removed from the memory foam when we packaged your mattress. You will notice a slight odor to the mattress when it is first removed from the box however this will quickly disappear. Our memory foams are all CertiPur-US and OEKO-TEX certified.
Bonus tip: The warmer the room the faster the mattress will expand.

Engineered for any climate regardless of the location

Why Gel Infusion?

We know first-hand that depending on the time of year or your location the sleeping climate can sometimes cause tossing and turning during the night. That’s why Slumba mattresses are carefully infused with millions of gel microbeads which allows air to flow freely through the memory foam, absorbing heat and regulating temperature as you recharge. Say goodbye to uncomfortable, sleepless nights.

What is Bamboo-charcoal?

Bamboo-charcoal comes from burning bamboo plants at 800 °c then grinding it to a fine powder. Widely used in beauty and teeth whitening products, bedding and water filters, it’s 100% safe to use. Win!

Why Bamboo-charcoal?

Bamboo-charcoal is wonderful: it wicks moisture, regulates temperature and has natural antibacterial properties. This is thanks to its ultra-fine porous structure. The tiny gaps in Bamboo-charcoal absorb and repel unwanted bacteria, helping you feel invigorated and refreshed, ready to take on whatever the day throws at you.

Contact us | 1-844-SLUMBA1 (758-6221)

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